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Pre-ordering allows you to reserve your piece from our debut collection before it officially launches. Your items will be produced and shipped to you after the stated delivery date.

All pre-orders for the Essence Bandage Halter Top and Essence Pleated Skirt will ship on January 27th, 2025. You will receive a confirmation email with tracking information once your order has been dispatched.

Pre-orders can only be canceled or modified within 48 hours of placing the order. Please contact contact@heirofficial.com with your request.

Pre-ordering ensures that you secure your size and color before our limited debut collection sells out. Each piece is crafted with care and precision, making availability exclusive.

We accept returns on pre-ordered items within 14 days of delivery, provided they are unworn, unwashed, and in original condition with tags attached. Please see our [Return Policy](link to policy) for details.

Exchanges are allowed for different sizes or colors, subject to availability. If the desired option is unavailable, we will issue a refund or store credit. Contact contact@heirofficial.com (link to contact us page) to initiate an exchange.

Yes, we ship worldwide. International shipping fees and timelines will be calculated at checkout. Any customs fees or duties are the responsibility of the customer.

We partner with trusted carriers like UPS and FedEx to ensure secure and timely delivery.

Once your order ships, you will receive an email with a tracking number and instructions to follow your package.

To maintain the quality and beauty of your garments, we recommend professional dry cleaning or following the care label instructions on each item.

For any questions or assistance, please email us at contact@heirofficial.com. Our team is here to help!