Heir.com
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Frequently Asked Questions
Returns and Exchanges
What is your return policy?
We accept returns within 14 days of delivery, provided they are unworn, unwashed, and in original condition with tags attached.
Can I exchange my pre-ordered item?
Exchanges are allowed for different sizes or colors, subject to availability. If the desired option is unavailable, we will issue a refund. email contact@heirofficial.com to initiate the process.
Shipping
Do you offer international shipping?
Yes, we ship worldwide. International shipping fees and timelines will be calculated at checkout. Any customs fees or duties are the responsibility of the customer.
What shipping methods do you use?
We partner with trusted carriers like UPS and FedEx to ensure secure and timely delivery.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and instructions to follow your package.
Care Instructions
How should I care for my Heir pieces?
To maintain the quality and beauty of your garments, we recommend professional dry cleaning or following the care label instructions on each item.
Contact Us
How can I contact customer support?
For any questions or assistance, please email us at contact@heirofficial.com. Our team is here to help!